Jackie Reed's journey from a hostess at Leilani’s on the Beach to CEO of T S Restaurants is a testament to her dedication and the company's commitment to internal growth. In a recent interview, Reed discussed the multifaceted challenges of the restaurant industry in Hawaii, especially in the face of climbing operational costs and the persistent labor market strains that have become a reality for local businesses.
One of the primary concerns for T S Restaurants, as with many establishments in Hawaii, revolves around rising costs. The article by Maui News provides background on Reed's career path but also highlights the company's values, which have helped guide its response to these difficult hurdles. These costs include, but are not limited to, supply chain disruptions and escalating expenses for food. The cost of food has increased 28% since 2019 which affects smaller restaurants significantly. Reed emphasizes that adapting to these financial pressures while preserving the quality and experience that customers expect is the core of their strategy.
Labour market challenges are another significant hurdle, and Reed recognizes that attracting and retaining employees is crucial in Hawaii's competitive environment. Many restaurateurs are experiencing increased labor costs. The article on Hawaii Public Radio highlights the necessity for local businesses to strategize how to pay increased labor expenses, with minimum wage hikes further complicating the issue. T S Restaurants has addressed employee compensation by offering managers and chefs partnerships, according to Maui News. This approach helps boost employee commitment and provides incentives for long-term retention.
Despite the challenges, Reed underlines the company's dedication to its community, including giving back. The article by Maui News notes T S Restaurants' commitment to philanthropic efforts. She believes in creating a
